State Farm® Insurance Agent Chad Arnold

"I had an excellent experience working with Caleb Shaffer at State Farm. From our very first conversation, he was professional, knowledgeable, and genuinely focused on finding the right coverage for my needs rather than just making a sale. He took the time to walk me through my options clearly, answered every question thoroughly, and helped me save a significant amount on my policy compared to what I'd been paying before.
What stood out most was how responsive and patient he was throughout the whole process — nothing felt rushed, and he made sure I actually understood what I was signing up for. It's rare to find that level of genuine care and attention to detail in insurance sales.
I'd highly recommend Caleb to anyone looking for an agent who treats you like a person, not just a policy number. Great experience from start to finish."

"Okay so I was referred to this office in Antioch and Caleb in particular as the agent for State farm and I'm so glad I walked in our true blue brick and mortar office and sat down with real people that really care thanks for all y'all do Tina j"

"As someone in the industry I know what great service looks like and Chad’s office is excellent. I really appreciate how easy it was to set up my new homeowners and car insurance in Chicago with his office. Staff is efficient and knowledgeable. Thank you Chad!"

"I had a great experience with State Farm! Chad was incredibly helpful, knowledgeable, and patient throughout the entire process. He took the time to thoroughly explain each coverage option and answered all of my questions without making me feel rushed. Rather than simply selling me a policy, he helped guide me toward the coverage that best fit my needs and budget.

Excellent customer service can be hard to find these days, and Chad truly went above and beyond. I left feeling confident that I had the right coverage and a much better understanding of my insurance options. I am so happy I made the switch and highly recommend Chad and State Farm to anyone looking for honest, professional, and personalized service."

"Great place to get your insurance needs taken care of! Fast and efficient."

"Chad is the Insurance MAN!!! We just opened a dental office and needed a wide variety of insurances from during construction, to Workmans comp and everything in between. Chad always gave me the best quotes in comparison to other agents with the best coverage and was a wealth of knowledge. He did a great job explaining details of each plan. He helped so much that I also switched my personal insurance stuff to him as well and also referred over some family already. I look forward to working with him for years to come."

"dealing with this office has been one of the worst experiences I’ve ever had in my entire life. Chad Arnold Was extremely rude to me, dealing with my policy issues that were created by them. I would highly recommend you find a different agent!!!"

"I am not sure how there are good reviews here as my experience with Chad has been horrible. I tried to get a quote to add coverage to my policy. Instead of providing the quote, he just added the coverage automatically and when the price finally came in it was about 3 times higher than what I found elsewhere. I told him multiple times I only wanted a quote and not the insurance and he added it anyway and would not refund any of the premium once the price was finally available and I told him to cancel. Poor communication and poor experience all around.

Edit to respond to Chad: I did not receive the quote on 4/26, that is when you added the bike to my policy without my permission. I didn’t receive the actual price till later in June and when I said I didn’t want the coverage you said I still owed premium from 4/26 to cancellation. Show me when the quote was sent to me in April and I will remove my review. Very unprofessional and user beware if you choose to use Chad."

"Good response. Pricing getting high.they work with you..Good CS"

"Great customer service and have fair market prices 👍"

"Been with them for years and they are wonderful."

"I have been considering leaving Chad Arnold’s office for a couple years. But, I’ve been a State Farm customer for more than 30 years. We are buying a house and selling two houses. I was dreading having to call the office. What a wonderful surprise to deal with Allison Bertke. She is AMAZING! She is kind, diligent, follows through on everything, goes out of her way to help me and on top of her phenomenal customer service, she saved me money! I’m an Allison fan for sure! Highly recommend her!!!"

"I have been a client of this office for a few years, and would highly recommend them to anyone looking for renter's insurance in Chicago. Chad Arnold, but especially Allison Bertke, have been super responsive, helpful, knowledgable, and kind. Allison will make you feel like you are the most important client that she has, even though I know I am one of many. A small thing, but I also appreciate that Chad writes birthday cards, and holiday cards, to his clients -- it's a nice touch."

"This State Farm Office is Great!
They are always so considerate and helpful!
Allison helped me with my policy and even suggested ways I can save money!!
I am so happy Chad is my agent!!"

"Didn't go to Chad....Went to Mexican Paradise restaurant for dinner"

"Best insurance I've ever had can't say enough about Cathe O'Brien... Simply brilliant"

"Not just another broker. Real time was spent to aid in my understanding of my needs and options. Would absolutely recommend!!"

"Great customer service!! Love the agent experience!! Keep it up ladies!"

"Chad Arnold State Farm always takes care of me and my family!"

"Chad and his team are very personable and detail orientated. Chad always puts his clients interests and needs first, he is always there for you and your family!"

"Chad has your best interest at heart. Very knowledgeable and guides you to get the right plan that fits your needs."

"Great agent and no hard sell like most other agents!!! Chad has the best interest of his client and willing to go above to help them out."